FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We ship Australia-wide with reliable tracked delivery. We have free standard shipping with every tracker and an optional upgrade to express if you prefer
How long will my order take to arrive?
Depending on your location, standard shipping take 5-7 days and express shipping takes 3-5 days
Orders are typically dispatched within 1–2 business days.
You'll receive tracking details once your order is on the way.
How much is shipping?
We offer free standard shipping across Australia. Express shipping will cost an additional $15 more.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also log into your Allied Track account to view order status.
What is your return policy?
You have 30 days from delivery to request a return on unused trackers in their original packaging.
Used, installed, or visibly scratched trackers are not eligible for return.
For return instructions, email us at hello@alliedtrack.com.au.
GPS Trackers
Below are some of are common questions about orders
How accurate are your GPS trackers?
Our vehicle and asset trackers use advanced GNSS and 4G technology to provide real-time tracking accuracy within 2.5 metres, even in challenging environments.
Do I need a subscription to use the tracker?
Yes, all Allied Track devices require an active subscription. The subscription covers access to our mobile apps, desktop dashboard, SIM card, and data usage. You can choose from 1, 2, or 3-year options.
Can I track more than one device on the same account?
Absolutely. You can add and manage multiple Allied Track devices under one account for easier fleet or family tracking.
Will the tracker fit in my car?
We recommend checking product dimensions before purchase. If the tracker has visible wear, scratches, or has been installed, returns will not be accepted. Refunds are only offered on new, unused trackers in original packaging.
Subscription & Account
Below are some common questions about our products
How do I activate my tracker and account?
Simply download the Allied Track app or log in via myaccount.alliedtrack.com.au
You would have received login information with your tracker
You’ll be prompted to reset your password on first login. Your tracker will automatically appear on your dashboard.
What happens if I cancel my subscription early?
Subscriptions are not refunded on a pro-rated basis. If cancelled early, your subscription remains active until the end of the term but will not auto-renew.
Can I transfer my subscription to another tracker?
No. Subscriptions that came free with a tracker are non-transferable, even if the tracker is returned or refunded.
Support & Troubleshooting
My tracker isn’t showing up in my account. What do I do?
Contact us at hello@alliedtrack.com.au for help.
How do I set up geofences, alerts, or view location history?
All features are easily managed via the Allied Track app or desktop dashboard. You can set geofences, receive alerts, and review up to 180 days of tracking history (varies by model)